Our Guarantee
West Wind Hardwood Inc. guarantees that all our wood is carefully sourced and selected, and we certify that our products conform to the standards represented by "National Wood Flooring Assoc." regarding species, moisture, quality and grade. West Wind Hardwood Inc. will replace any specific pieces that fail to meet these standards, free of charge to the customer. Recommended installation and maintenance practices are those generally accepted and used in the industry. We do not offer complete instructions since practical applications vary between geographic regions and between individual job sites. Consult a licensed contractor wood flooring installer for recommendations regarding your specific project.
Maintaining Your Flooring Order
The consumer is responsible for storing their flooring products in such a way that they maintain the recommended moisture content after receipt of shipment. West Wind Hardwood Inc. does not accept any risk or liability for problems resulting from shipping, storage, site conditions, installation or maintenance of our products. We will only accept product returned in its original condition; subject to restocking fees. There are no returns on custom orders. Orders should be carefully inspected upon receipt for quantity, quality, damage, defect, suitability, dryness and all other normal considerations. It is the customer's responsibility to identify pieces that are unacceptable for any reason prior to installation. West Wind Hardwood Inc. accepts no responsibility for costs, damage or liability associated with removal or reinstallation should the customer or their representatives fail to properly inspect the product prior to installation. However, every effort will be made to solve problems in advance and defective product should NEVER be installed. We strive to avoid problems at all times. Please refer to our Shipping Details page for instructions.
West Wind Hardwood Inc. recommends that all of its wood floors be installed, finished and maintained according to the National Wood Flooring Association guidelines. You will find that we strive hard to secure premium quality wood flooring product while offering timely, professional service.
Talk With Us
We strive for an honest, open relationship and to that end, we are always available for consultation. For warranties specific to your flooring product, please discuss with your sales rep prior to purchase. Remember wood is a natural material.
"The boughs of no two trees ever have the same arrangement.
Nature always produces individuals".
Lydia Maria Child
