Shipping Details

Shipping needs to be organized. Now what?

We ship flooring and related wood materials throughout the United States, Canada and beyond.

We use well-respected "LTL" - Less Than Truckload carriers. We use them to get you the lowest possible freight rate. These low rates are based on the products you purchase (weight and dimension), and delivery destination. Quoted prices are subject to availability; and shipping rates are held for 30 days.

These companies do have certain terms that you need to be aware of. The following are some of these terms and conditions:

1. You can choose to have your order delivered to your home, a business, or you can pick it up at a pre-determined freight depot closest to your geographical address. There is a residential drop-off surcharge; this includes jobsites for homes under construction.
   
2. You need to have someone at the delivery location to help unload the order. Deliveries are 'curb side'. The drivers will not bring the material into your home. Any additional services, such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the shipping charge. If you require assistance, please contact our office.
   
3. The freight carrier can be requested to contact you prior to delivery. Please make that arrangement while placing your order. Initially, the freight company will give you an estimated date of delivery. As the delivery reaches its final stages, delivery dates can be confirmed.
   
4. We make it simple for you to work within these terms. We provide you with the tracking number and a terminal telephone number or web link in order for you to track your order and schedule a delivery day and time that will be convenient for you.
   
5. Whoever has been designated to accept the delivery, must be prepared to inspect it and ensure that all is received in good order. If you are not going to be the one accepting the order, you must ensure that the person signing the order is capable of doing so. You should not sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged or missing material, it must be noted on the paperwork in order for us to issue replacement material to you and initiate a claim with the freight company. We are referring to damage by the trucking company, not manufacturer defects. If there is any damaged material, we will immediately reship your replacement for this material, as long as it was noted in the paperwork. AND PLEASE CALL THIS OFFICE IMMEDIATELY AT 1-800-667-2275, 250-656-0848 or EMAIL joel@westwindhardwood.com.