How do I estimate quantity?
Quantity is calculated in one of two ways. The homeowner can measure the rooms where the flooring is to be installed. Then tabulate the list and add 5% (typically) for waste. Alternately, the floor installer can calculate the entire space.
Do I allow for waste?
Typically waste is calculated at 5% over the net measurement of area covered. If the flooring is of a rustic grade or your installation will involve lots of intricate cutting (such as stairs, corners, angles) this percentage should be increased. This is very important to discuss with your supplier or installer prior to purchasing, as a miscalculation in quantity may hold up the job. Also, remember that shipping charges become more economical the greater the quantity/weight. When calculating waste, it is more efficient to err on the side of caution.
What is the minimum order?
For brand name flooring, the minimum order is one box or one package...approximately 20 sq.ft. Custom flooring is truly that...CUSTOM, and has no minimum order.
What is the policy on returns?
We do not accept opened boxes or packages, and in addition, there is a 20% restocking fee. There are no returns on custom orders.
What are the shipping charges? How is it priced?
Shipping is calculated on weight, dimension and distance. Delivery is often less than our customers expect. At the drop of a hat, we can supply a quote that includes both product and shipping. Remember that shipping charges become more economical the greater the quantity/weight. When calculating waste, it is better to err on the side of caution.
